Frequently Asked Questions (FAQ)
How to navigate through our Frequently Asked Questions service:
- In order to show questions on a specific subject area only, select a category or sub-category from the box.
- In order to show a certain article, select its heading from the list below the box.
- In order to search the entire eminec site for a keyword, use Keyword search which can be found in the top right of every page.
Categories
1 Usage
| Communications | Product |
|---|---|
| Selecting mail program to be used with MYmap | XG, NG |
| Compatibility | Product |
|---|---|
| Asian and cyrillic characters cannot be entered | XG, NG |
| What are the system requirements for MYmap? | v.5 |
| Map editing | Product |
|---|---|
| Adding free text to a map | XG, NG |
| How do I enter multi-line branch captions? | all |
| Using custom graphics and symbols in MYmap | XG, NG |
| Printing | Product |
|---|---|
| My maps are printed too small. How do I print larger? | all |
2 Setup
| Activation | Product |
|---|---|
| Activate registered version | XG |
| Activate registered version | v.5 |
| Install and activate free trial | v.5 |
| Is activation bound to a specific computer? | all |
| Download | Product |
|---|---|
| Differences between MYmap CD and downloadable version | XG, NG |
| Error message »Not a valid Win32 application« during installation | all |
| May I give copies of eminec MYmap to others? | XG, NG |
| Staying up to date | Product |
|---|---|
| "5", "XG", etc.: which versions exist? | all |
| Keep MYmap up to date | all |
| Upgrading from MYmap 2000 to MYmap XG | XG |
3 Customer portal »My eminec«
| Beta testing | Product |
|---|---|
| Participating in eminec beta tests (new product versions) | all |
| Membership | Product |
|---|---|
| Deleting customer profile and canceling "My eminec" membership | all |
| Subscribing to/unsubscribing from "Der Geistesblitz" newsletter | all |
4 Ordering
| Updates & Upgrades | Product |
|---|---|
| "Update", "Upgrade", "Update & Upgrade": what is the difference? | all |
| What is the pricing for updates? | all |
| Which upgrades (paths) are available? | all |
| Usage rights & Licenses | Product |
|---|---|
| Do I automatically get a permanent license when buying a MYmap CD? | XG, NG |
| May I use MYmap on my secondary computer? | all |
| Your purchase at eminec | Product |
|---|---|
| Is there a right of withdrawal or a money-back-guarantee? | all |
| Which payment methods are available? | all |
| Why do I get a PDF invoice? | all |
5 Safety on the Internet
| Viruses & Spam | Product |
|---|---|
| eminec keeps on sending me junk e-mail messages (spam)... really? | Internet |
| eminec keeps on sending me viruses via e-mail... really? | Internet |